Your Right to Cancel:

When you purchase goods from Instinctively Mystical online, you normally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason. If you wish to cancel your order, please contact us at instinctively_mystical@yahoo.com within 14 days of receiving your order.

How to Cancel Your Order:

To cancel an order, please contact us by email at instinctively_mystical@yahoo.com. Please include your order number and let us know that you wish to cancel your purchase. After notifying us that you wish to cancel, you normally have a further 14 days to return the goods to us.

Returning Your Items:

Items should be returned in an unused suitable condition and packaged securely to help prevent damage during transit. You are responsible for taking reasonable care of the goods while they are in your possession. Please contact us before returning an item so that we can provide the appropriate return instructions.

Return Postage:

Unless an item is faulty, damaged or incorrectly supplied, you are normally responsible for the cost of returning an unwanted item when exercising your legal right to cancel. If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can advise you on the appropriate return arrangements.

Refunds:

Once you have cancelled your order and returned the goods, we will issue your refund within the timeframe required by UK consumer law. Refunds will normally be made using the same payment method used for the original purchase. Where permitted by law, we may make a deduction from the refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Faulty, Damaged or Incorrect Items:

If your order arrives faulty, damaged or you receive an item that is different from what you ordered, please contact us as soon as possible at instinctively_mystical@yahoo.com. Please provide your order number and, where possible, photographs showing the problem. We will work with you to resolve the issue in accordance with your legal rights.

Natural Crystal Variations:

Crystals are natural products and individual pieces can vary in colour, pattern, shape, size and appearance. These natural variations are not considered faults where the item matches its description. Product photographs are intended as a representation of the item or type of crystal being purchased, and slight differences in appearance may occur.

Items That Cannot Be Returned:

Nearly all items purchased from Instinctively Mystical can be returned in accordance with your legal rights. Certain types of goods may be excluded from the statutory right to cancel under UK consumer law where a relevant legal exception applies. If you are unsure whether an item can be returned, please contact us before sending it back.

Refunds for Delivery Costs:

Where you exercise your statutory right to cancel an online order, we will refund the standard delivery charge paid for the original delivery, where required by law.

Contact Us:

If you have any questions about returns or refunds, please contact us:

Instinctively Mystical Limited

Email: instinctively_mystical@yahoo.com

We will aim to respond to your enquiry as soon as reasonably possible.